The innovation of the mall service shop was in the cost

A car service shop inside a mall may not look innovative in itself, but the real innovation is in cost reduction.

Operating in a mall, running costs can be drastically lower than in a street shop. That comes from not needing restrooms, waiting areas, internet for customers or a private parking lot, plus the security the mall already provides.

These factors, which may look small one by one, add up to significant savings and hit profitability directly.